BACCO and BRAC Join Hands to Advance Research and Skills Development

The Bangladesh Association of Contact Center and Outsourcing (BACCO) and BRAC have signed a Memorandum of Understanding (MoU) to support the development of skilled human resources for Bangladesh’s BPO and IT-enabled services (ITES) industry and enhance the professional capabilities of freelancers. Signed on 8 November 2026, the MoU establishes a framework for mutual collaboration in skills development, training, knowledge sharing, research and development, and expanding employment opportunities.

Under this MoU, the two organisations will work together to promote demand-driven skills development in the ITES, BPO and freelancing sectors; undertake research and development initiatives; create training opportunities; enhance the digital and professional capabilities of freelancers; and facilitate knowledge and experience sharing. The collaboration will also emphasise strengthening industry-academia linkages, increasing engagement with universities, and undertaking joint initiatives involving relevant stakeholders. The MoU will remain effective for three years, from 8 November 2026 to 7 November 2029.

The MoU was signed on behalf of BACCO by its President, Mr. Tanvir Ibrahim, and on behalf of BRAC by Mr. Arinjoy Dhar, Deputy Executive Director.

The signing ceremony was also attended by Mr. Abdul Kader, Director, BACCO; Lt. Col. Md. Mahtabul Haq, PSC (Retd), Chief Coordinator, SICIP-BACCO Programme; and Mr. Salim Sarker, Executive Coordinator, BACCO Secretariat. Representing BRAC, Brig Gen (R) Md Golam Faruque, Head of Programme, BRAC Skill Development Programme, Md Al Imran, Head of Operation, SDP; and Mr. Munsur Hasan Khandaker, Programme Manager, Operations, SDP.

This collaboration aligns with BACCO’s vision of generating USD 5 billion in industry revenue and creating 300,000 sustainable, middle-income employment opportunities in Bangladesh’s BPO and outsourcing industry by 2030. Such institutional partnerships can play an important role in developing skilled human resources, expanding professional opportunities for young people and strengthening Bangladesh’s competitiveness in international markets. BACCO and BRAC expect this initiative to contribute positively to the sustainable development of the country’s IT-enabled services sector.